Terms of Service

1. Agreement to These Terms

These Terms of Service (Terms) govern your access to and use of the ValiReach product and related websites, applications, and services made available by Scopelyt, including related features for lead discovery, qualification, CRM, campaign management, analytics, and outreach automation (collectively, the Services).

For purposes of these Terms, Scopelyt, we, our, and us means Scopelyt Technologies PVT LTD. You means the individual or entity accessing or using the Services. If you use the Services on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms.

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility and Business Use

The Services are intended for business use. You may use the Services only if:

• you can form a binding contract with us;
• you are not prohibited from using the Services under applicable law;
• you will use the Services only for lawful business purposes; and
• you will comply with these Terms and all documentation, policies, and lawful requirements that apply to your use.

If you create an account, you must provide accurate information and keep it current.

3. The Services

ValiReach is designed to help organizations:

• set up business and targeting context;
• discover and qualify leads from multiple signals and sources;
• enrich and verify business-contact information;
• manage lead and campaign workflows inside a CRM-style workspace;
• plan and run outreach sequences across supported channels; and
• review analytics, performance, and operational data.

Some features may depend on plan level, credits, add-ons, integrations, approval settings, jurisdiction, or third-party availability.

4. Accounts, Workspaces, and Administrators

You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activity that occurs under your account or within your workspace, except to the extent caused by our breach of these Terms or applicable law;
• ensuring that only authorized users access your workspace; and
• promptly notifying us of suspected unauthorized access or security incidents.

Workspace administrators may be able to invite users, assign roles, access billing settings, manage integrations, export certain data, and delete or modify workspace content. Your organization is responsible for how it assigns and manages those permissions.

5. Customer Data and Instructions

As between you and Scopelyt, you retain your rights in the information, files, prompts, notes, attachments, configuration data, and other content you or your users submit to the Services (Customer Data).

You grant us a non-exclusive, worldwide, limited right to host, copy, process, transmit, display, and otherwise use Customer Data only as necessary to:

• provide, secure, maintain, and improve the Services;
• perform support, troubleshooting, and administrative functions;
• comply with law; and
• enforce these Terms.

You are responsible for ensuring that you have all rights and permissions necessary to provide Customer Data to us and to instruct us to process it.

6. Lead Data, Outreach, and Compliance Responsibilities

The Services may collect, generate, enrich, qualify, or organize information relating to business leads and professional contacts. You are solely responsible for how you use lead data and outreach features.

You agree that you will not use the Services to:

• violate anti-spam, privacy, consumer-protection, telecommunications, sanctions, export-control, or similar laws;
• send unlawful, deceptive, harassing, defamatory, infringing, or abusive communications;
• contact individuals where you lack a lawful basis, required notice, or required consent;
• ignore unsubscribe requests, opt-outs, suppression requirements, or channel-specific rules;
• impersonate another person or misrepresent your identity, affiliation, or purpose;
• upload or process data you do not have the right to use; or
• use the Services for unlawful surveillance, discrimination, or other prohibited conduct.

You are responsible for determining whether your use of email, LinkedIn, SMS, WhatsApp, voice, or any other channel through the Services is lawful in the jurisdictions where you operate and where your recipients are located.

7. Acceptable Use Restrictions

You may not, and may not permit any third party to:

• copy, modify, or create derivative works of the Services except as permitted by law;
• reverse engineer, decompile, disassemble, or attempt to discover source code, models, or underlying components of the Services except where that restriction is prohibited by law;
• interfere with the operation, integrity, or security of the Services;
• bypass usage limits, quotas, approval flows, or technical restrictions;
• use the Services to build or benchmark a competing product in a way that violates applicable law or our rights;
• access the Services through unauthorized scraping, automation, or credential-sharing methods;
• transmit malware or harmful code; or
• use the Services in a way that could create legal, reputational, or operational harm for us, our providers, or other users.

8. Third-Party Services and Integrations

The Services may rely on or interoperate with third-party services, including hosting, database, payment, communication, analytics, and integration providers. Based on the documented product architecture, these may include Cloudflare, Supabase, Amazon SES, Unipile, Twilio, Bland AI, Razorpay, and search or enrichment providers.

Your use of third-party services may be subject to separate terms and privacy policies of those providers. We are not responsible for third-party services that we do not control, including their availability, performance, security, or compliance practices.

If you connect an integration or use a third-party channel through the Services, you authorize us to exchange relevant data with that provider as necessary to provide the feature you enabled.

9. Trials, Free Features, Paid Plans, and Credits

We may offer free trials, free lead generations, credits, promotional access, or beta access. In the current documented product flow, new users may receive 2 free lead generations before upgrading. Free or promotional offerings may be modified, limited, or discontinued at any time unless prohibited by law.

Paid subscriptions, add-ons, and lead or usage purchases are governed by the commercial terms presented to you at checkout, in an order form, or in-product billing flows. If there is a conflict between these Terms and a signed order form, the order form controls for that conflict.

Unless otherwise stated in writing:

• subscriptions renew automatically for the renewal term shown at checkout or in your order form;
• you authorize us and our payment processor to charge the payment method on file for recurring subscription fees, add-ons, usage-based charges, credits, taxes, and other amounts you agree to pay;
• fees are non-refundable except as required by law or expressly stated in a written commercial agreement;
• you are responsible for applicable taxes, duties, or governmental charges, excluding taxes based on our net income; and
• failure to pay may result in suspension or termination of some or all Services.

Based on the currently documented product rules:

• base-plan downgrades or cancellations requested during a billing period are scheduled for the next billing cycle rather than taking effect immediately;
• add-on purchases made mid-cycle may be charged on a prorated basis for the remainder of the current billing period;
• add-on cancellations requested mid-cycle remain active until the next billing cycle and do not receive a refund for the current period;
• billing address details are required before checkout actions for plans, add-ons, or credits; and
• a failed payment may place an account into a past_due state with a 7-day grace period before it becomes unpaid, after which access may be blocked until payment is updated.

10. Service Changes, Availability, and Beta Features

We may modify, update, suspend, or discontinue all or part of the Services from time to time. We do not guarantee that every feature will always be available, uninterrupted, or error-free.

Features labeled beta, preview, early access, experimental, or similar are offered as is and may be changed or removed at any time.

11. AI and Automated Outputs

The Services may use automated systems and AI-generated outputs, including qualification scores, qualification reasoning, campaign strategies, sequence plans, and similar suggestions or content.

You acknowledge that:

• AI-generated or automated outputs may be incomplete, inaccurate, outdated, or inappropriate for your intended use;
• outputs should be reviewed by your organization before you rely on them in high-risk, legal, compliance, or business-critical contexts; and
• you remain responsible for final decisions, approvals, communications, and actions taken using the Services.

We do not guarantee any particular commercial result, reply rate, conversion outcome, deliverability outcome, or lead quality outcome.

12. Intellectual Property

We and our licensors own all right, title, and interest in and to the Services, including all software, design, workflows, branding, documentation, models, know-how, and related intellectual property, other than Customer Data and any third-party materials that are subject to their own rights.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term for your internal business purposes.

If you provide feedback, suggestions, or ideas relating to the Services, we may use them without restriction or obligation to you.

13. Confidentiality

If either party receives non-public information from the other that is identified as confidential or should reasonably be understood to be confidential, the receiving party will use that information only as necessary for the relationship contemplated by these Terms and will protect it using reasonable care.

This section does not apply to information that:

• is or becomes public without breach of these Terms;
• was already lawfully known to the receiving party without confidentiality obligations;
• is lawfully received from a third party without confidentiality obligations; or
• is independently developed without use of the other party's confidential information.

The receiving party may disclose confidential information where required by law, provided it gives notice where legally permitted.

14. Suspension and Termination

We may suspend or terminate your access to some or all of the Services if:

• you breach these Terms;
• you fail to pay amounts due;
• your use creates legal, security, reputational, or operational risk;
• we are required to do so by law or by a third-party provider; or
• your use materially harms other customers, the Services, or our systems.

You may stop using the Services at any time. If you cancel a paid subscription or add-on, the cancellation or downgrade will take effect at the end of the current billing period unless we expressly state otherwise in writing or applicable law requires a different outcome.

Sections that by their nature should survive termination will survive, including sections relating to payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and confidentiality obligations that accrued before termination.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided on an as is and as available basis. We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Services will be uninterrupted, secure, accurate, or error-free.

We do not warrant that lead data, contact data, enrichment results, qualification scores, outreach recommendations, or integrations will always be complete, current, deliverable, or legally sufficient for your use case.

16. Limitation of Liability

To the maximum extent permitted by law:

• we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, business opportunities, or business interruption; and
• our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total fees paid or payable by you to us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) INR 10,000.

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose, to the extent allowed by law.

17. Indemnification

You will defend, indemnify, and hold harmless Scopelyt and its affiliates, officers, directors, employees, and agents from and against third-party claims, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Services;
• your Customer Data;
• your outreach activity, messaging, or contact practices;
• your violation of these Terms; or
• your violation of applicable law or third-party rights.

We do not provide a separate company-side indemnity in these self-serve Terms unless we expressly agree to do so in a signed written agreement.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, excluding its conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the courts located in Kolkata, West Bengal, India, and each party consents to that jurisdiction and venue, unless a different dispute-resolution process is agreed in writing.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated version and revise the Last updated date. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by law.