Field service marketplace admin for providers, agents, customers

Field service marketplaces stall when providers, agents, and customers share one product but get the same admin surface. When every role sees the same shell, CMS edits and workflow triggers leak across boundaries. Operators lose trust in who can change what, and field ops slow down while teams untangle permissions after the fact. Each role needs gated panels, CMS content, and workflows that match how work actually moves. Providers, agents, and customers interact with the marketplace differently, so admin tooling has to respect those boundaries on one product, not pretend one privileged user model fits all three.

• Multi-role admin cannot collapse into a single privileged user model.
• CMS and automated workflows must serve providers, agents, and customers without leaking controls across roles.
• Workflow automation triggers and CMS permissions must stay role-scoped on one product, so a change meant for one participant does not open controls another role should never see.

• Built multi-role admin panels for providers, agents, and customers, each with role-gated routes instead of one shared privileged console.
• Delivered CMS layers scoped to role-appropriate content, so providers, agents, and customers manage the content they own without crossing into another role's controls.
• Implemented automated workflow aligned to role boundaries, matching how field service work moves between participants on the marketplace admin product.
• Contributed realtime admin signals with Socket.IO, verified at portfolio level for this project. Specific event contracts are not part of the public record.

• Multi-role admin surfaces for providers, agents, and customers, each gated so one role cannot inherit another's controls.
• CMS layer shared across roles but scoped per participant, not a single privileged content shell.
• Automated workflow automation aligned to how work moves between providers, agents, and customers on the admin product.
• Provider, agent, and customer separation enforced at the admin boundary, keeping marketplace ops readable without collapsing roles.
• Socket.IO verified at portfolio level for realtime admin signals. Specific events and payloads are not part of the public record.